lagunabet is committed to handling your personal information responsibly and transparently. This page sets out our approach to data collection, privacy, cookies, and account security so you understand exactly how we operate and what choices you have. Our services are available only where local law permits.
If you have any questions about this legal policy or wish to exercise your rights, our support team is ready to assist through the channels below.
Start a live chat session from any page on lagunabet for immediate assistance with policy queries.
Send a detailed message to our policy team by email and expect a considered written response within a reasonable timeframe.
Browse our Help Centre for self-service answers covering privacy settings, data requests, and account management.
We apply consistent practices across data handling, cookies, account security, and retention to protect your information and keep our obligations clear.
We collect only the information necessary to operate your account and improve our services. Your data is processed in accordance with applicable law and is not sold to third parties for marketing.
We use cookies to maintain session state, remember preferences, and analyse site performance. You may adjust cookie preferences through your browser settings at any time.
We apply security measures to protect stored credentials and account data. Keep your password private and do not share login details with anyone. Contact us immediately if you suspect unauthorised access.
We retain your data for as long as your account is active or as required by law. You may request access to, correction of, or deletion of your personal data by contacting our support team directly.
lagunabet operates under applicable jurisdiction and complies with the legal requirements relevant to the markets in which our services are made available, including Indonesia. All use of this site is subject to our full Terms of Service and this Privacy Policy. By creating an account or using our platform, you acknowledge that you have read and understood these terms. We may update this policy from time to time to reflect changes in law, technology, or our services. When we make material changes, we will notify you through your registered account or by a prominent notice on the site. Continued use of lagunabet after any update constitutes acceptance of the revised policy. Payment transactions processed through supported local methods — including DANA, OVO, and GoPay — are subject to the terms and conditions of those respective service providers in addition to our own. We do not control the data practices of those providers once a transaction leaves our platform. This policy is governed by the laws of the jurisdiction under which lagunabet holds its operating authorisation. Any disputes arising from this policy shall be resolved through the dispute process outlined in our full Terms of Service. Our services are available only where local law permits, and it is your responsibility to ensure that using our platform complies with the laws applicable in your location.
Transactions via DANA are subject to DANA's own privacy and data terms in addition to this policy.
OVO payment data is handled by OVO in accordance with their terms; lagunabet receives only transaction confirmation details.
GoPay transfers are processed under GoPay's service conditions; we do not store full payment credentials.
We collect information you provide when registering an account, making transactions, or contacting support. This includes your name, email address, and transaction history necessary to operate the service.
You may request a copy of the personal data we hold about you by contacting our support team via email or live chat. We will respond within a reasonable period in accordance with applicable law.
Yes. You may request deletion of your personal data by reaching out to our support team. Note that certain information may need to be retained for legal or regulatory reasons even after a deletion request.
We do not sell your data to third parties for marketing purposes. We may share information with service providers who help operate our platform, and with authorities where required by law.
Cookies help us keep your session active, remember your preferences, and understand how users navigate the site. You can control or disable cookies through your browser settings, though some features may not work correctly if cookies are turned off.
Please contact our support team directly via live chat or email. We take privacy concerns seriously and will investigate and respond to all queries relating to your data and your rights under this policy.