At lagunabet, we take your privacy seriously. This policy explains what personal information we collect when you use our platform, how we use it, how long we keep it, and the choices you have. Our services are available only where local law permits. By using lagunabet, you agree to the practices described here.
If you have any questions about this privacy policy or wish to exercise your rights, our support team is ready to help through the channels below.
Send your privacy request or question to our dedicated privacy email and we will respond within a reasonable timeframe.
Use the live chat feature on our platform to speak with a support agent about data or account concerns in real time.
Browse our help centre articles for step-by-step guidance on managing your data preferences and account settings.
We are committed to responsible data practices. Below are the four pillars that guide how lagunabet manages your information.
We collect only the information necessary to operate your account and improve your experience. Data is used for account management, fraud prevention and service improvement, and is not sold to third parties for advertising.
We use cookies and similar technologies to keep you logged in, remember your preferences and understand how our platform is used. You can adjust cookie preferences in your browser settings at any time.
Access to your account data is protected by authentication controls. Keep your password private and do not share your login credentials with anyone. Contact us immediately if you suspect unauthorised access.
We retain your personal data only as long as your account is active or as required by applicable law. You may request access to, correction of, or deletion of your data by contacting our privacy team through any channel listed on this page.
This privacy policy governs all personal data processed by lagunabet in connection with your use of our platform. The types of data we collect include registration details, transaction records, device information and usage activity. When you make deposits or withdrawals using local payment methods, transaction reference data associated with those payments may be retained for fraud prevention and regulatory compliance purposes. We may share data with trusted service providers who assist us in operating the platform, subject to confidentiality obligations. We may also disclose data where required by applicable law or competent authority. Our platform is intended for adults and is available only where local law permits. If you are located in Indonesia, please be aware that your data may be processed on servers outside your country, and by using our services you consent to such processing. This policy may be updated from time to time. When we make material changes, we will notify you through the platform or by email. Continued use of lagunabet after changes are posted constitutes acceptance of the revised policy. For any concerns regarding jurisdiction-specific rights, contact our privacy team directly.
Reference data from DANA payments may be retained for compliance and dispute resolution purposes.
OVO transaction identifiers may be stored to verify payment status and prevent fraudulent activity.
GoPay payment records may be held in line with applicable financial regulations and our data retention schedule.
Your rights under this policy may vary depending on the laws applicable in your location, including those in Indonesia.
We collect information you provide when registering, such as your name and contact details, along with transaction data, device information and usage activity generated while you use the platform.
You can request access to or correction of your personal data by contacting our privacy team via email or live chat. We will respond within a reasonable timeframe and verify your identity before making any changes.
Yes. You may request deletion of your personal data by contacting our support team. We will action the request subject to any retention obligations required by applicable law.
We may share your data with trusted service providers who help us operate the platform. These parties are bound by confidentiality obligations. We may also disclose data when required by law or a competent authority.
We use cookies to maintain your session, remember your preferences and analyse platform usage. You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality.
Please reach out to our privacy team via the email address or live chat listed on this page. For account-related data concerns you can also visit our help centre for guided self-service options.